STORE FAQS

How do I redeem my coupon? What is your guarantee? What is your return policy? How do I submit a product? Can I make a bulk purchase? Get answers here.


HOW DO I REDEEM MY COUPON?

On the “Cart” page, there is a box into which you enter the coupon code. Your discount will be automatically calculated after you click the “Apply Coupon” button.

HOW DO I GET A COUPON?

Join our mailing list. Once or twice a month we send out an eNewsletter with new or featured products, articles or videos. Each eNewsletter contains a discount coupon.

CAN I PLACE MY ORDER BY PHONE OR MAIL?

If your concern is placing your order over the internet using your credit card, you will want to mail your order to us with a check or money order. If you place your order by phone, we still process your credit card via the internet. The only way to avoid this is with a check or money order.

To prepare your order, click the “Cart” link in the header. You will be taken to your basket summary page. Calculate the shipping by clicking the “estimate shipping” button below the shopping cart contents and add it to your order total. Print this page. Make your check or money order payable to: TheFeldenkrais Store. Checks must be drawn on a US bank.

Mail your payment with your order to:

Orders
The Feldenkrais Store
2833 State Highway 14 N
Madrid, NM 87010

WHEN WILL MY ORDER ARRIVE?

Most items ship within two business days of receiving your order. Orders within the US are shipped First Class Mail, Media Mail or Priority Mail. You should receive your order within 5-7 business days. Foreign orders are shipped via First Class International Mail or International Priority Mail. The order should arrive within 1-3 weeks. The shipping charge for your purchase will be automatically added to your order.

ARE THERE ADDITIONAL TAXES OR FEES FOR ORDERS SHIPPED OUTSIDE THE US?

Yes, depending on your country, there may be a VAT or import duties added by your customs agency. Check with your government agency to learn about what additional fees you may need to pay.

WHAT IS YOUR PRODUCT GUARANTEE AND RETURN POLICY?

We have a 30-day Money Back Guarantee for content, sound and mechanical operation on all of our products except digital downloads. If you have any problems, make your return within 30 days from the date of invoice and we’ll make an exchange or give you full credit or a refund. Please include a brief note explaining your return and ship the product with a copy of the original invoice to:

Returns
The Feldenkrais Store
PO Box 241
Cerrillos, NM 87010

HOW DO I SUBMIT OR SUGGEST A PRODUCT FOR

INCLUSION AT THE FELDENKRAIS STORE?

Products accepted at The Feldenkrais Store must be high-quality production and content. The content must be Feldenkrais oriented to be accepted.

Submissions and suggestions of titles for inclusion on our website are welcome. Please send a review copy with any supplemental / supporting information and terms to:

Submissions
The Feldenkrais Store
PO Box 241
Cerrillos, NM 87010

HOW DO I SUBMIT AN AUDIO PROGRAM, VIDEO, OR EBOOK TO BE INCLUDED IN YOUR DOWNLOAD SELECTIONS?

Products accepted at The Feldenkrais Store must be high-quality production and content. The content must be Feldenkrais oriented to be accepted.

If you would like your audio product or eBook to be available for download, we will convert the audio to MP3 and create digital artwork from your existing artwork either by scanning it or by you providing the original artwork as a PDF or a design file. For an eBook you must provide us with a finished PDF. We will package the MP3s and the digital artwork in a zip file and upload to our servers. We will host the audio files or eBook and provide worldwide distribution.

There is no cost for conversion or hosting. We simply split the gross sales 50/50. Payments are made monthly.

HOW DO I SET UP A WHOLESALE ACCOUNT?

Genesis II Publishing, Inc. publications are available at a discount to resellers. Click here to see a list of titles available for resale.

  • Wholesale discounts: 40% off the retail price.
  • Terms: Prepaid with a credit card or PayPal.
Click here to send us an email inquiring about setting up a wholesale account.

HOW DO I MAKE A BULK PURCHASE OF PRODUCTS?

Bulk purchases of any physical product on our site are also available. You may have a training, workshop or just want to have a certain title on hand for your clients.

  • Minimum quantity to purchase of the same title: 5
  • Discount: 20%
  • Genesis II Publications are discounted at 40%
  • Terms: Prepaid with credit card or PayPal
  • Method: You will be given a special discount coupon to use when you make the purchase. The coupon will be for the items you have requested to purchase.
Click here to send us an email inquiring about getting a bulk purchase discount coupon.