I downloaded my product(s), but where are they?

If you downloaded the files but you can't locate them, here are a couple of things to try:

1) Search your hard drive for the item code of the product you ordered. Each downloaded file begins with the item code. For example: Fel2dn_Master_Moves.pdf. In this case you would search for "Fel2dn". Refer to your invoice or download email for the item code and search your hard drive for it.

2) Find your default download folder:

Internet Explorer: When you download files using Download Manager, they're automatically saved in the Downloads folder. This folder is usually located on the drive where Windows is installed (for example, C:\users\your name\downloads). Click here for more information about using Internet Explorer to download files from the internet.

Safari: The Downloads window opens. If you don't see the Downloads window, choose Window > Downloads.
To find out where a downloaded file has been saved, click the magnifying glass next to the filename in the Downloads window.
Click here for more information about using Safari to download files from the internet.

FireFox: 1. At the top of the Firefox window, click on the Firefox button (Tools menu in Windows XP) and then select Options or Preferences.
2. Click on the General tab if it is not already selected.
3. In the Downloads section, select Save files to.
4. To select a download location, click Browse.... Choose a different folder to try saving files.
5. Click OK to close the Options window. Close the Preferences window.
Click here for more information about using FireFox to download files from the internet.

Why won't my download unZip?

Most modern operating systems will automatically unZip the file. But on occasion you might need the help of a utility. We recommend Stuffit Expander. It is free and comes in both Mac and Windows versions.

StuffIt Expander 2011 Windows

Stuffit Expander 2011 Mac

Select the version you want by clicking on the radio button. Then click "Start File Download Now" button. There is no need to fill out any other information on the page. The download of Stuffit Expander starts automatically.

How do I add my MP3s to iTunes?

There are two methods for adding your MP3s to iTunes.

1) Menu Navigation

1. From the File menu, choose one of the following choices:

Mac
· Add to Library

Windows
· Add File to Library
· Add Folder to Library

2. Navigate to and select the file or folder that you want to add.

If iTunes is set to "Copy files to the iTunes Music folder when adding to library," iTunes will copy all content that is added to the iTunes library to the iTunes Music folder.

2) Drag and Drop Method: Drag the MP3s to the iTunes icon in your dock or to the Library at the top of the menu column on the left in iTunes. iTunes will automatically import the audio files.

Each audio file is tagged, so once you have them imported you can search for the author or title to add them to your playlist. For more information about working with iTunes click here for more information about using iTunes.

Do you have another question?

The easiest way to get help with your order is to simply reply to the email that contains your download information. You may also use the contact form on the website. We will get back to you as soon as possible.